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CVE-2026-23753

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Langu
Lifecycle PUBLISHED1 preserved revisionFact urn:baitaphish:canonical-cve-fact-revision:v2:0d416cac37eb87bf6f67f74ee3c1f513d3c90deafe2b70ac7b0ed27526a4ffc6
Known exploited
Not asserted
Disputed
No
Stale source
No
Conflicts
1

Preserved source conflicts

No provider value was silently selected as the winner.

cvss · 2 assertions

{"metric":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":4.8,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"LOW","privilegesRequired":"HIGH","scope":"CHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","version":"3.1"},"metric_type":"cvssV3_1"}

  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/metrics/1/cvssV3_1

{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":4.8,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"HIGH","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact…

  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/metrics/0/cvssV4_0

Affected products and versions

1 source assertion
{"defaultStatus":"unaffected","product":"HelpDesk","vendor":"GFI Software","versions":[{"lessThan":"4.99.9","status":"affected","version":"0","versionType":"semver"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/affected/0

Provider-owned CVSS observations

2 source assertions
{"metric":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":4.8,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"LOW","privilegesRequired":"HIGH","scope":"CHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","version":"3.1"},"metric_type":"cvssV3_1"}
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/metrics/1/cvssV3_1
{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":4.8,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"HIGH","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact…
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/metrics/0/cvssV4_0

CWE assertions

1 source assertion
{"cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/problemTypes/0/descriptions/0

Source references

2 source assertions
{"tags":["vendor-advisory","patch"],"url":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/references/0
{"tags":["third-party-advisory"],"url":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-charset-parameter"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:b92a1dc23431876fe1b07d306f6aac18c40a9a89a63dd23a7717f3ff767a11ae · sha256:9e10a38717497ef2… · /containers/cna/references/1

Attribution and limitations

  • CVE Program CVEList V5: Reproduce the MITRE copyright designation and CVE license in copies. Source →

Provider severity values are preserved separately. Baitaphish does not convert them into a risk rating, infer affected products, or treat EPSS as observed exploitation.

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