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CVE-2026-23758

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket.
Lifecycle PUBLISHED1 preserved revisionFact urn:baitaphish:canonical-cve-fact-revision:v2:dd2d605e50b6db3f40e303dc63c35d5ffa06060b3071f106b4e27837aebb44e4
Known exploited
Not asserted
Disputed
No
Stale source
No
Conflicts
1

Preserved source conflicts

No provider value was silently selected as the winner.

cvss · 2 assertions

{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":5.1,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact"…

  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/metrics/0/cvssV4_0

{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":6.4,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"HIGH","subConfidentialityImpact":"HIGH","subIntegrityImpact":"HIGH","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpac…

  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/metrics/1/cvssV4_0

Affected products and versions

1 source assertion
{"defaultStatus":"unaffected","product":"HelpDesk","vendor":"GFI Software","versions":[{"lessThan":"4.99.9","status":"affected","version":"0","versionType":"semver"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/affected/0

Provider-owned CVSS observations

2 source assertions
{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":5.1,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact"…
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/metrics/0/cvssV4_0
{"metric":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":6.4,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"HIGH","subConfidentialityImpact":"HIGH","subIntegrityImpact":"HIGH","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpac…
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/metrics/1/cvssV4_0

CWE assertions

1 source assertion
{"cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/problemTypes/0/descriptions/0

Source references

2 source assertions
{"tags":["vendor-advisory","patch"],"url":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/references/0
{"tags":["third-party-advisory"],"url":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-editsubject-parameter"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:8e2f956eaaff26655c53863cea60a1d57cd75da530cd22bfbfce15a941919f64 · sha256:ccb0012cf6e1b3e6… · /containers/cna/references/1

Attribution and limitations

  • CVE Program CVEList V5: Reproduce the MITRE copyright designation and CVE license in copies. Source →

Provider severity values are preserved separately. Baitaphish does not convert them into a risk rating, infer affected products, or treat EPSS as observed exploitation.

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