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CVE-2026-40570

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
Lifecycle PUBLISHED1 preserved revisionFact urn:baitaphish:canonical-cve-fact-revision:v2:a90653843d496bd9833d072d86cd5f0ef77a0e3639bca67dd1f8f106d5d945ed
Known exploited
Not asserted
Disputed
No
Stale source
No
Conflicts
1

Preserved source conflicts

No provider value was silently selected as the winner.

cwe · 2 assertions

{"cweId":"CWE-639","description":"CWE-639: Authorization Bypass Through User-Controlled Key","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/problemTypes/0/descriptions/0

{"cweId":"CWE-862","description":"CWE-862: Missing Authorization","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/problemTypes/1/descriptions/0

Affected products and versions

1 source assertion
{"product":"freescout","vendor":"freescout-help-desk","versions":[{"status":"affected","version":"< 1.8.213"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/affected/0

Provider-owned CVSS observations

1 source assertion
{"metric":{"attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":5.7,"baseSeverity":"MEDIUM","privilegesRequired":"LOW","subAvailabilityImpact":"NONE","subConfidentialityImpact":"NONE","subIntegrityImpact":"NONE","userInteraction":"NONE","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact":"HIGH","vulnIntegrityImpact":"NONE"},"metric_type":"cvssV4_0"}
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/metrics/0/cvssV4_0

CWE assertions

2 source assertions
{"cweId":"CWE-639","description":"CWE-639: Authorization Bypass Through User-Controlled Key","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/problemTypes/0/descriptions/0
{"cweId":"CWE-862","description":"CWE-862: Missing Authorization","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/problemTypes/1/descriptions/0

Source references

4 source assertions
{"name":"https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057","tags":["x_refsource_MISC"],"url":"https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/references/1
{"name":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213","tags":["x_refsource_MISC"],"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/references/2
{"name":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822","tags":["x_refsource_CONFIRM"],"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/cna/references/0
{"tags":["exploit"],"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:01f813cb1afaa32b96389f344700704d0905464108129230495bf8a0a17986f7 · sha256:ee1b75ae43a56e53… · /containers/adp/0/references/0

Attribution and limitations

  • CVE Program CVEList V5: Reproduce the MITRE copyright designation and CVE license in copies. Source →

Provider severity values are preserved separately. Baitaphish does not convert them into a risk rating, infer affected products, or treat EPSS as observed exploitation.

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