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CVE-2026-48209

An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note
Lifecycle PUBLISHED1 preserved revisionFact urn:baitaphish:canonical-cve-fact-revision:v2:df2108dbb9c7e93afbf8abbadbc6435694933db6bf4e287469803b1a08ed4666
Known exploited
Not asserted
Disputed
No
Stale source
No
Conflicts
2

Preserved source conflicts

No provider value was silently selected as the winner.

affected · 2 assertions

{"defaultStatus":"unaffected","product":"OTRS","vendor":"OTRS AG","versions":[{"status":"affected","version":"7.0.x"}]}

  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/affected/0

{"defaultStatus":"affected","product":"((OTRS)) Community Edition","vendor":"OTRS AG","versions":[{"status":"affected","version":"6.x"}]}

  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/affected/1
cwe · 2 assertions

{"cweId":"CWE-116","description":"CWE-116 Improper Encoding or Escaping of Output","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/problemTypes/1/descriptions/0

{"cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/problemTypes/0/descriptions/0

Affected products and versions

2 source assertions
{"defaultStatus":"unaffected","product":"OTRS","vendor":"OTRS AG","versions":[{"status":"affected","version":"7.0.x"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/affected/0
{"defaultStatus":"affected","product":"((OTRS)) Community Edition","vendor":"OTRS AG","versions":[{"status":"affected","version":"6.x"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/affected/1

Provider-owned CVSS observations

1 source assertion
{"metric":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":7.1,"baseSeverity":"HIGH","confidentialityImpact":"LOW","integrityImpact":"HIGH","privilegesRequired":"NONE","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:H/A:N","version":"3.1"},"metric_type":"cvssV3_1"}
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/metrics/0/cvssV3_1

CWE assertions

2 source assertions
{"cweId":"CWE-116","description":"CWE-116 Improper Encoding or Escaping of Output","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/problemTypes/1/descriptions/0
{"cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/problemTypes/0/descriptions/0

Source references

1 source assertion
{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-08/"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:ac1c63b81ff4ed62735bd7e5b7a32a586c66f9c7a9325da68581b83583e32968 · sha256:7970043a257aa281… · /containers/cna/references/0

Attribution and limitations

  • CVE Program CVEList V5: Reproduce the MITRE copyright designation and CVE license in copies. Source →

Provider severity values are preserved separately. Baitaphish does not convert them into a risk rating, infer affected products, or treat EPSS as observed exploitation.

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