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CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
Lifecycle PUBLISHED1 preserved revisionFact urn:baitaphish:canonical-cve-fact-revision:v2:9a5929f32145b7a0d2b8c68344bed061cdecd8a67732fff0f12b68bbcaceb5c0
Known exploited
Not asserted
Disputed
No
Stale source
No
Conflicts
1

Preserved source conflicts

No provider value was silently selected as the winner.

cwe · 2 assertions

{"cweId":"CWE-200","description":"CWE-200 Exposure of Sensitive Information to an Unauthorized Actor","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/problemTypes/0/descriptions/0

{"cweId":"CWE-269","description":"CWE-269 Improper Privilege Management","lang":"en","type":"CWE"}

  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/problemTypes/1/descriptions/0

Affected products and versions

1 source assertion
{"defaultStatus":"unaffected","modules":["External Interface"],"product":"OTRS","vendor":"OTRS AG","versions":[{"status":"affected","version":"2026.3.1"}]}
  • cve_program_cvelist_v5affected
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/affected/0

Provider-owned CVSS observations

1 source assertion
{"metric":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":5.7,"baseSeverity":"MEDIUM","confidentialityImpact":"HIGH","integrityImpact":"NONE","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","version":"3.1"},"metric_type":"cvssV3_1"}
  • cve_program_cvelist_v5cvss
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/metrics/0/cvssV3_1

CWE assertions

2 source assertions
{"cweId":"CWE-200","description":"CWE-200 Exposure of Sensitive Information to an Unauthorized Actor","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/problemTypes/0/descriptions/0
{"cweId":"CWE-269","description":"CWE-269 Improper Privilege Management","lang":"en","type":"CWE"}
  • cve_program_cvelist_v5cwe
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/problemTypes/1/descriptions/0

Source references

1 source assertion
{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-09/"}
  • cve_program_cvelist_v5reference
    urn:baitaphish:normalized-source-record:v2:b8dbe55c223b982daa627aaf024a865ed24e7450bea5a8488ff1fa90332b1f8f · sha256:3efad0515dd43c55… · /containers/cna/references/0

Attribution and limitations

  • CVE Program CVEList V5: Reproduce the MITRE copyright designation and CVE license in copies. Source →

Provider severity values are preserved separately. Baitaphish does not convert them into a risk rating, infer affected products, or treat EPSS as observed exploitation.

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